Account renewal

This page documents the current account renewal procedure as of June 3, 2010.

When you're within 28 days of your account expiring, log in and run: $ acctrenew

The script will confirm that you wish to start the renewal process and will ask for your LDAP password. It will guide you through a series of questions about licensing, e-mail, the rules, etc. Once you've finished, your account will be renewed.

If your account has already expired, you will not be able to log in and run acctrenew. Instead, open a ticket in the "Toolserver" (TS) project in JIRA requesting it to be reactivated.

Users should receive e-mail notifications regarding account renewal 28 days, 7 days, and 1 day prior to expiration.

Running acctrenew requires that you enter your LDAP password. If you didn't yet set a password, you can do so by running setpass. If you forgot your password, run resetpass. If you forgot your password and did not set an e-mail address in LDAP, open a ticket in the "Toolserver" (TS) project in JIRA.

Web space is not be accessible from expired accounts for security reasons as of February 4, 2010

Troubleshooting

 * -bash: acctrenew: command not found
 * You've changed your default PATH. You may want to append your custom path to the end of the existing PATH variable.
 * For instance:
 * The system creates your PATH as
 * You want to append ~/bin and keep another variable - PATH1 - as the original PATH (just in case).


 * cannot open LDAP secret: No such file or directory
 * Try logging in on willow.toolserver.org